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Important Information

Terms & Conditions

Please review carefully before making a reservation with Ganges Hospitality.

Welcome to Ganges Hospitality. These Terms & Conditions govern all bookings, services, and interactions with us. By reserving a room or using our services, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Reservations

All reservations are subject to availability. A booking is considered confirmed once a confirmation email or receipt has been issued. Ganges Hospitality reserves the right to decline or cancel a reservation at its sole discretion.

2. Check-In & Check-Out

Check-in: From 2:00 PM onwards
Check-out: By 11:00 AM
Early check-in or late check-out is subject to availability and may incur additional charges.

3. Payment & Cancellation

Payments can be made via credit/debit card, UPI, or bank transfer. Guests are responsible for reviewing the refund & cancellation policy at the time of booking:

  • Free Cancellation: Cancellations made 21 days or more prior to the check-in date are eligible for a refund (Only transaction/GST/Service charges will be applicable).
  • Partial Refund: Cancellations made 20 to 11 days before check-in will receive a 50% refund.
  • No Refund: Cancellations made within 10 days of check-in or in case of no-shows will not be refunded.
  • Early Departure: Guests who check out before the reserved date will not be eligible for refunds on unused nights.

4. Guest Responsibilities

Guests are expected to respect hotel property, staff, and fellow guests. Any damage caused will be charged to the guest’s account. Misconduct, unlawful activities, or abuse of property may result in immediate eviction without refund.

5. Smoking & Pets

Smoking is strictly prohibited inside rooms. Designated smoking areas may be available.
Pets are not allowed only in pre-approved pet-friendly rooms. Additional cleaning fees may apply.

6. Liability Disclaimer

Ganges Hospitality will not be held responsible for loss, theft, or damage to personal belongings. Guests are advised to use in-room safes where provided. Use of hotel amenities and services is at the guest’s own risk.

7. Website Usage

By accessing our website, you agree not to engage in fraudulent, unlawful, or unauthorized activities. Any suspicious activity may lead to restricted access or legal action.

8. Privacy & Data Protection

Your privacy is important to us. Any personal data collected during booking is processed as per our Privacy Policy. We never sell your information and only use cookies to improve user experience.

9. Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be published on this page, and continued use of our services constitutes acceptance of the updated terms.

10. Safety & Emergency

Guests are required to follow all safety instructions during their stay. In case of emergencies, please contact our front desk immediately. The resort has emergency protocols and trained staff to assist at all times.

11. Contact Us

For assistance or clarification regarding these terms, please contact us at info@gangeshospitality.com or visit our Contact Page.